How to Report Repairs, Damp and Mould as a Tenant

If something in your rented home needs repair, report it promptly and keep a written record. This guide covers the usual process for private renters in England. Urgent danger, such as a suspected gas leak, fire risk or exposed live wiring, needs immediate action through the appropriate emergency service or utility provider.

Report the problem clearly

Contact the landlord or managing agent using the repair channel in your tenancy information. Describe what has happened, where it is, when you first noticed it and whether it is getting worse. For damp or mould, explain which rooms and surfaces are affected and whether there is a leak, failed extractor, water ingress or other visible cause.

Attach dated photographs if it is safe to do so. Ask when someone will inspect or repair the issue and save the reply. If you report by phone, send a short follow-up email or text confirming what was discussed.

Help the repair visit go smoothly

Keep the affected area accessible and make a reasonable appointment for inspection or work. A landlord or agent normally needs at least 24 hours’ notice and a reasonable time of day to enter, unless there is an emergency. Tell them promptly if an appointment does not work for you.

You should take reasonable care of the property and report problems early. Your landlord is generally responsible for repairs to the structure and exterior, heating and hot water, water and sanitation installations, and electrical wiring. You are not expected to carry out repairs that are the landlord’s responsibility. The tenancy agreement and the specific facts can affect who is responsible for some items.

Do not stop paying rent because repairs are outstanding. GOV.UK advises tenants to continue paying while waiting for repairs; withholding rent can put your tenancy at risk.

If the problem is not dealt with

Send a dated follow-up summarising the issue, previous reports and any impact on your household. If a serious hazard or disrepair remains unresolved, contact your local council’s private rented housing or environmental health team and ask what evidence they need. The council can assess hazards and may take enforcement action.

If the problem affects your health, tell your landlord and seek medical advice where appropriate. If you are threatened with eviction after reporting a problem or feel unsafe, get independent housing advice quickly.

Official sources

• Private renting: repairs (GOV.UK)
• Private renting: your rights and responsibilities (GOV.UK)
• Damp and mould: guidance for rented housing providers (GOV.UK)

Reviewed 11 October 2026. The facts of a repair problem matter; this guide cannot decide responsibility in an individual case.